Event Log
The Event Log provides a centralized view of system activity including task execution, errors, email history, and payment transactions. It is a read-only audit trail — events are logged automatically and cannot be modified.
Accessing the Event Log
Navigate to .
Tabs
The Event Log is organized into five tabs:
Events
The main system event log. Displays events such as scheduled task execution, login activity, and system operations.
| Column | Description |
|---|---|
| Date/Time | When the event occurred |
| SM User | The Student Manager user associated with the event |
| Network User | The Windows user and computer name |
| Type | Event classification (e.g., TASK_START, TASK_COMPLETED, TASK_FAILED) |
| Message | Description of the event |
Click any row to open the full event detail, including the additional Info1 and Info2 fields which may contain extended information.
Events are displayed with the most recent entries first.
Errors
Displays application error records from the error log. Includes the error number, line number, and the program where the error occurred. This tab is useful for troubleshooting issues with your ACEware support representative.
SM Emails
Tracks emails sent from within Student Manager, including enrollment confirmations, receipts, and other system-generated messages.
AW Emails
Tracks emails sent through ACEweb.
AW Payments
Displays ACEweb payment transaction records including status, amount, payment method, and any error messages. This tab is useful for reconciling online payment activity.
Searching and Filtering
Quick Search
Type in the search box at the top of any tab to instantly filter the displayed records. The search is case-insensitive and supports up to three search words.
Advanced Filter
Click the Filter button to open the Query Editor, where you can build complex filter conditions. For example, filter by a specific date range, event type, or user.
To clear the active filter and show all records, click the clear filter button next to the filter label.
Exporting Data
You can export the currently displayed records (including any active filters) to a file for further analysis or reporting.
Supported export formats:
- XLSX — Excel 2007+ workbook
- CSV — Comma-separated values
- XLS — Legacy Excel format
- DBF — Visual FoxPro table
After exporting, you will be prompted to open the file automatically.
Event Types
Common event types you may see in the log:
| Type | Description |
|---|---|
| TASK_START | A schedulable task has begun execution |
| TASK_COMPLETED | A schedulable task finished successfully |
| TASK_FAILED | A schedulable task encountered an error |
| TASK_NOT_STARTED | A task could not start (e.g., no user configured for task execution on the computer) |
Tips
- Check after scheduled tasks — If a Schedulable Task isn't running as expected, the Event Log is the first place to look. Filter by the task name or TASK_FAILED type to find details.
- Export for support — If you need to report an issue to ACEware support, export the Errors tab and include it with your support request.
- Review payment issues — The AW Payments tab shows the full lifecycle of online payment transactions, which is helpful when troubleshooting payment discrepancies.