Event Log
The Event Log provides a centralized view of system activity including task execution, errors, email history, and payment transactions. It is a read-only audit trail — events are logged automatically and cannot be modified.
Navigate to to open the Event Log.
The Event Log is organized into five tabs:
Screen Options
The Add button, Edit button, and Search field are disabled on all tabs. The More button is only enabled on the SM Emails tab (to switch to logs for older months).
Events
The main system event log. Displays events such as scheduled task execution, login activity, and system operations.
| Column | Description |
|---|---|
| Date/Time | When the event occurred |
| SM User | The Student Manager user associated with the event |
| Network User | The Windows user and computer name |
| Type | Event classification (e.g., TASK_START, TASK_COMPLETED, TASK_FAILED) |
| Message | Description of the event |
Click any row to open the full event detail, including the additional Info1 and Info2 fields which may contain extended information.
Events are displayed with the most recent entries first.
Event Types
Common event types you may see in the log:
| Type | Description |
|---|---|
| TASK_START | An auto task has begun execution |
| TASK_COMPLETED | An auto task finished successfully |
| TASK_FAILED | An auto task encountered an error |
| TASK_NOT_STARTED | A task could not start (e.g., no user configured for task execution on the computer) |
Errors
Displays application error records from the error log. Includes the error number, line number, and the program where the error occurred. This tab is useful for troubleshooting issues with your ACEware support representative.
SM Emails
Tracks emails sent from within Student Manager, including enrollment confirmations, receipts, and other system-generated messages.
| Column | Description |
|---|---|
| Date/Time | When the email was sent (or attempted) |
| SM User | The Student Manager user who sent the email |
| Status | SENT if delivery succeeded, or the error message if it failed |
| From | The sender's email address |
| To | The recipient's email address |
| Subject | The email's subject line |
Emails that are still queued and haven't been confirmed as sent are highlighted (in yellow) so they stand out. Double-click a highlighted row to reattempt sending that email.
By default, the SM Emails tab shows emails sent for the current month. Click More to view email logs from previous months.
AW Payments
If you are using the Stripe, PayPal Expanded, or Authorize.net Accept payment service, the AW Payments tab will be displayed and show ACEweb payment transaction records. This tab is useful for reconciling online payment activity.
| Column | Description |
|---|---|
| Date/Time Created (createtime) | When the payment transaction record was created |
| Date/Time Finished (postend) | When the payment transaction record was finalized by ACEweb |
| Status (status) | The status of the payment transaction (e.g. CREATED, POSTED, CANCEL) |
| Result (result) | The result returned by the payment service (e.G. SUCCESS, DECLINED, ERROR) |
| Amount (amount) | The transaction amount |
| Payment Method (paymethod) | The payment method used |
| Result Description (descript) | The message returned by the payment service if the payment was not successful (e.g. card was declined) |
You may also see additional technical/internal columns used for troubleshooting by ACEware support.