Cancel Unpaid Registration

To cancel a registration that has not been paid:

1. Check the Cancel box in the upper-right of the registration screen.
2. Click the Save Changes button.
3. The system will ask you if you want to clear items:

• Clear Attendance records for the registration.
• Clear CEU/Credit/Hours and Grade fields.
• If you've created billing records for this registration, the system will ask you if you want to void the billing records If you select Yes, it will also ask you for a reason for voiding.

Cancellation Fee

If you will be charging the registrant a cancellation fee, you can void the billing then create a new billing record with the cancellation fee amount.

4. You must manually add a negative Fee Adjustment to zero out the total due if you don't have the Quick Cancel Registration option enabled (in Register Preferences).