ACEweb Emails not Sent

ACEweb merely relays emails to your institution's SMTP server (in the MailServer INI setting).

If users/staff are not receiving the emails:

• Check with your email administrators to see if they have enabled relaying for the ACEweb server.
• Check that the email listed in SenderEmail INI has permissions to send emails to your email server.
• Check with your email administrators to see if they have enabled relaying for the ACEweb server.
• Check that the SMTP server name entered in the MailServer INI setting is correct.
• If using an external mail server such as GMail, check that the user name and password entered in the Email Settings are correct.
• If you have done the above and emails are still not being sent, ask your ACEware technician to help you check the daily debug log, which may help determine why emails are not successfully sent.

Note: ACEweb could be sending emails but they are going to the user's Spam/Junk folder. For example, if the emails include attachments, some email clients automatically send them to Spam/Junk. User's would need to look in the Spam/Junk folder for them, then add your email address to their Safe Sender list.