Canceling Registrations ​
To cancel a registration that has not been paid:
- Check the Cancel box in the upper-right of the Registration screen.
- *The system will ask you if you want to clear the CEU/Credit/Hours and Grade fields. Select the appropriate option.
- If you've created billing records for this registration, the system will ask you if you want to void the billing records. If you select Yes, it will also ask you for a reason for voiding. Note: if you will be charging the registrant a cancellation fee, you can void the billing then open the Payments screen and create a new billing record with the cancellation fee amount.
- *You must manually add a negative Fee Adjustment to zero out the total due:
- Select a cancellation option from the Fee Adjustment Description list.
- Enter a negative amount equal to the amount due for the registration in the Amount field. Note: if you're charging a cancellation fee, don't forget to adjust the amount accordingly (e.g. if the registration was 325.00 and you charge a 30.00 cancellation fee, you will only want to issue a fee adjustment of 295.00).
*If you are using the Quick Cancel Registration option (on Register Preferences, these steps are automatically completed for you.
Waitlisted Registrations ​
If the course has waitlisted registrations, when you cancel the registration, you will be asked if you want to unwaitlist the next person automatically. Select the appropriate option: