Reinvigorate Invoice

Once a billing record has been created, you cannot change the billing amount. If you need to change the amount after a billing record is created (e.g. you assess a discount after the billing record is created), use the Reinvigorate Invoice option to void the existing billing record and create a new one with the correct amount, same date and invoice number.

1. Open the Payment screen and select the billing record.

2. Click the Reinvigorate Invoice button.
3. Enter the reason for voiding the original invoice (e.g. Wrong Amount) then click the OK button.

4. If the invoice applies to multiple registrations, you will be asked if you want to void the other registrations too. Click Yes to void all billings associated with the Invoice #:

After clicking Yes, the system will tell you how many invoices were voided:

5. The total amount due for the registration is automatically entered in the New Invoice Amount. Change it if necessary then click the OK button.

6. The old billing record is voided and a new billing record with the amount entered in step 4 and the same invoice number is created: