Reporting Errors to Your ACEware Technician

When reporting errors to your ACEware technician, please have the following information:

Student Manager

• Your Student Manager Version and Compile Date. These may be obtained on the About Student Manager window available from Help > About Student Manager.
• The initial (first) error message you received. Your technician will need to know the entries in the Message and the Program Name fields.
• An exact description of what you were doing when you received the error message. Also include the steps you took to clear the error. For instance:

"I selected the Statistics Course Data Summary report. I selected my report options and clicked OK. I then selected the Course Number begins query. The query ran, then I received this error message. I clicked the Ignore button but kept getting errors, so I clicked the Reset Files (F6) button and was returned to the main screen. The report never opened."

ACEweb

• Your ACEweb Version number. You can find this on ACEweb's About page. For example (where yourdomain is your ACEweb domain):

https://yourdomain/wconnect/about.awp

• The error message the ACEweb Admin (listed in AdminEmail INI setting) received.
• A description of what you (or the web user) were doing when you received the error.
• The date and approximate time of the error. If generated by a web user, that person's name and ID from their name record. If they were enrolling in a course, also include the course number.